In 2020, Bill Crim, CEO of United Way Salt Lake (UWSL now Utah’s Promise), was contemplating how to build an organization with an
absolute commitment to both equity and results.
The issue was two-fold:
How does UWSL expand the skills of individual team members to embrace a mindset of focusing on achieving results while also centering equity?
They observed two trends. Either team members were highly skilled and trained in utilizing tools and processes of results-based accountability and continuous improvement framework, or they were highly skilled and attentive to equity, representation, community voice, and challenging dominant power structures. Ideally, teams would be skilled in both.
How does UWSL tackle organizational complexity by ensuring clarity around organizational goals and roles?
They had observed a lack of clarity. There was confusion about the roles of individuals and departments and how those roles align in achieving organizational results.
While seemingly separate problems, Bill knew they were related and these challenges would require a nuanced and aligned solution.